Frequently Asked Questions
Can I collect my order directly?Sai Skipworth
Yes. If you wish to do this, please contact us and ask which warehouse your equipment is located in to determine if this is a suitable option for you.
Can I pay cash on delivery (C.O.D.)?Sai Skipworth
We use contract freight operators to deliver your equipment and they do not collect payment. Cleared funds must e received before we will dispatch your order.
Can I return my item for a refund?Sai Skipworth
No. A restocking fee applies, the delivery fee and return delivery fee is also chargeable. This is at the discretion of CaterCentral and goods that have been unpacked, unboxed, or used may not meet our returns criteria.
Can you send me Product Brochures?Sai Skipworth
All products CaterCentral sell have brochures available. Contact us by email at firstname.lastname@example.org or call us on 1300 00 65 00 for product brochures to be sent to you, sometimes, some of the information contained in brochures may be incorrect or outdated. If this is the case, we will attempt to provide you with updated information at the time of sending.
Do you charge my credit card if I pay for my order online?Sai Skipworth
Yes, if you pay through our secure online checkout we will calculate your specific freight costs and then charge your card once for the total cost for your order including any freight charges.
Can you hold an item of equipment for me?Sai Skipworth
Yes. By paying a 50% deposit and we will hold your goods for up to 6 weeks. You must notify us at least a week before you require your item(s) so we can arrange delivery and final payment prior to dispatch.
Stock availability?Sai Skipworth
Stock availability cannot be guaranteed. If an item you want is not in stock, we will notify you immediately and advise delivery time or a suitable alternative product.
All goods remain the property of CaterCentral until paid for in full.
What payment methods are accepted?Sai Skipworth
Payment can be made by Cheque, Direct Deposit, Visa, MasterCard, American Express, PayPal. A 1.9% card processing Fee applies for Visa and Mastercard and 3% for Amex.